Veteran Portal User Guide
Veteran Portal
Veteran User Guide
What is the Combat Stress Veteran Portal?
All veterans receiving treatment with Combat Stress will be given access to our veteran portal for the duration of their treatment programme.
The veteran portal is a private website designed specifically for veterans receiving treatment with Combat Stress. This platform provides information, support and reference material essential to your treatment. The platform can be accessed via a desktop computer, laptop, tablet or mobile and is available 24 hours a day, seven days a week.
The following information aims to support the process of logging in to the veteran portal.
1. Our email invitation to you
Shortly before starting your treatment you will be sent an invite via email, this will provide a personalised link enabling you to start the login process.
The email sender will be Sharepoint Online, with the Subject: xxx wants to share Veterans Portal.
You can easily identify the email invitation as shown here. Please check your spam/junk folder if you don’t see it in your inbox.
2. Access to Veterans Portal – Your email invitation
The invitation should look like this – Click On the link in orange: ‘Veterans Portal’
2. Signing In
You will need to sign in, to your Microsoft Account, or create a new one with your existing email address. Click the Microsoft Account Option
Please Note: Do not click ‘Organisational Account’
2.1 Sign in to Microsoft
If you have a Microsoft Account Sign in and click Next then go to Step 4 Authenticate for Combat Stress. If you do not have an account please refer to Step 2.2 to Create One.
2.2 Create a Microsoft Account
If you need to create a Microsoft account click 'Create one!'
When registering, please use the email address that we sent the invite to.
You will also be asked to create a password and some additional information to complete setup.
Please Note: For privacy and data protection purposes, you must use the email address that the invite was sent. Programme content has been personalised to your individual needs and enabled for the email address only.
3. Confirm your email and complete you account creation
Return to your email inbox where you will have received an email from Microsoft with a four-digit code to enter.
3.1 Complete the account creation
Once you enter the code you can complete setup by proving that you are not an automated computer – Click Next and solve the puzzle.
4. Authenticate for Combat stress
Because the Veteran Portal is on a secure network, there is one final step to validate you as a registered user. Please enter your current phone number and select ‘Send me a code by text message’
You will get a text message to your phone number - enter the verification code.
You have now signed in, to the Veterans Portal.
Access
Welcome to the Veteran Portal. ‘Click here to get started’.
Once you have signed in to the Veteran Portal If you have any specific queries relating to the veteran portal, please email us on digital@combatstress.org.uk.