Accessing our Services

Our specialist treatment and support is available online and in-person. Our staff are based across the UK – we have teams in Belfast, Inverness, Glasgow, Edinburgh, Surrey, the Midlands and the North West. The vast majority of our services are provided online (as it removes geographical and logistical barriers to receiving treatment).
Where required, our online provision is complemented by in-person outpatient appointments and community services including peer support, and treatment on a residential basis.

THE VETERAN JOURNEY

Step 1 Referral

The first step for you to access our services is to contact our free 24-hour Helpline.

0800 138 1619

You will speak to an advisor who will ask you questions about your military service, areas of your life which you need help with, particularly your mental health, but also occupation, physical health, housing and finances or relationships.

Alternatively text 07537 173683 (standard charges may apply for texts) or email helpline@combatstress.org.uk.

Step 2 Assessment

Our team of mental health specialists will review your referral. If we think we can offer services that might be suitable for you, we will ask you to attend an assessment with a member of the team to discuss your issues. Sometimes there might be other services that are better suited to help you. Our teams will work with that service to help you access the treatment you need.

Step 3 Treatment

After assessment a personalised treatment pathway will be designed for you. This will include treatment modules delivered by our Clinical teams to help you with your mental health. Your treatment pathway might include modules from the following treatment packages: Building Resilience and Manage Better, Managing the Consequences of Trauma, Trauma-Focused Therapy and Looking to the Future.