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Under 18?

If you are under the age of 18 and need support or help please contact one of the following services:


If you’re under 19 you can confidentially call, chat online or email about any problem big or small. Call free on 0800 11 11

What happens when I ring the Helpline?

You will hear a short recorded message about confidentiality and then a brief silence while your call is added to our call handling system. Your call will then be answered by one of our Helpline advisors. If all the advisors are busy, you can either hold or leave a message so we can call you back.

What sort of support will I get?

We'll provide a listening ear and emotional support. If appropriate, we can also refer you into our service for clinical treatment. We can also signpost you to other organisations that can help with welfare, housing, physical health and relationships.

What happens if I'm in a crisis situation?

We are open all day, every day, providing emotional support and advice, but we are not a crisis service. If you call us and are in crisis, we'll find someone who can help you like the Samaritans or the Accident and Emergency department at your local hospital.

If you are in a crisis and need urgent help, please contact your GP, dial 999, or if you’re experiencing suicidal thoughts contact Samaritans’ Veterans Support Hub for the military community on 0808 175 3075 for confidential emotional support.


For veterans and their families

0800 138 1619

You can also text on 07537 173683 and email Standard charges may apply for texts, please check with your provider.



For serving personnel and their families

0800 323 4444