Serving Personnel Helpline Update

We welcomed the opportunity to work with the MoD to provide mental health support to serving personnel via a serving personnel helpline which was established in 2018.

Our call handlers have been there to listen and provide serving personnel and their families with confidential advice and support on how to access mental health services within the military.

Typically, demand has been high with approximately 100 calls to the helpline a month. We are proud to have helped so many in the Armed Forces community.

The MOD have now transferred this helpline provision from Combat Stress to the civil service EAP helpline. This will be effective from the 31st of October 2025.

We hope service people will still call should they need us for our specialist 24/7 support.

Our helpline can be called by all those in the Armed Forces community including veterans, serving personnel and their families, they can call 0800 138 1619. They can also text on 07537 173683 and email helpline@combatstress.org.uk Standard charges may apply for texts, please check with your provider. The helpline is available 24 hours a day, 365 days a year.