NHS and Regulatory Reports

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	Oct-16	Nov-16	Dec-16	Jan-17	Feb-17	Mar-17	April-17	May-17	June-17	July-17	August-17	Sept-17	Oct-17	Nov-17	Dec-17
Number of ITP discharges	23	16	14	0	36	44	2	34	0	37	0	38	31	0	31
Number of ITP surveys received	13	16	14	0	15	28	1	30	0	34	0	32	19	0	24
% return rate	57	100	100	n/a	42	64	50	88	n/a	92	n/a	84	61%	n/a	77%
Percentage veterans who responded positively that they were treated with dignity and respect whilst in the treatment centre	92% yes, always	81% yes, always	86% yes, always	n/a	80% yes, always	93% yes, always	100% yes, always	97% yes, always	n/a	85% yes, always		91% yes, always,3% yes sometimes	95% yes, always		100% yes, always
	8 % yes, sometimes	19 % yes, sometimes	14 % yes, sometimes	n/a	20 % yes, sometimes	7 % yes, sometimes		3% no		15% yes sometimes	n/a	100%	5% (1) No	n/a
Percentage veterans who are likely to recommend the treatment centre to other veterans	100%	94%	93.50%	n/a	100%	100%	100%	97%	n/a	100%	n/a	100%	100%		100%
		6% neither likely nor unlikely	6.5% neither likely nor unlikely	n/a				3% neither likely nor unlikely

Care Quality Commission and The Care Inspectorate reports

The Care Quality Commission (CQC) monitor, inspect and regulate services to make sure that they meet the fundamental standards of quality and safety. It publishes findings and performance ratings to help the public choose the right care.

In Scotland, The Care Inspectorate inspects and regulates care services to make ensure that they meet the right standards. The inspection report for our Hollybush House Treatment Centre can be viewed via the link below.