Making a complaint

Combat Stress is committed to delivering quality care to veterans and we work hard to give everyone the best possible treatment we can. 

If you are unhappy with the treatment or service you have received from us, we would like to hear about it.  We value and welcome all types of feedback, good or bad. 

You can tell us about your experience by contacting the relevant treatment centre or email us:

Audley Court: 01952 822722

Hollybush House: 01292 561300

Tyrwhitt House: 01372 587002

For more information about our complaints procedure please contact the Treatment Centre Manager or Regional Operations Manager.

If you wish to make a complaint or comment about our fundraising activities, please visit the Supporter Promise page.  

We aim to provide you with a complete reply within 20 working days from receipt of your complaint.

For more information please read our complaints leaflet: Complaints leaflet