Privacy & Cookie Policy

CombatStress.org.uk ("the Website") is owned and operated by Combat Stress. This policy explain how Combat Stress may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy carefully; by accessing the Website you confirm to have understood and agreed to them.

Information we collect about you

We collect information about you when you:

  • Visit the Website, and other sites accessible from the Website.
  • Donate to us.
  • Register with us.
  • Buy products or book event tickets
  • Take part in surveys and questionnaires.
  • Contact us eg via our contact forms, in writing, or by calling any of our numbers.

We may supplement the information we collect about you with information we receive from other sources eg public registers such as the electoral roll. This allows us to assess the accuracy of the information we hold about you in order to better manage our relationship with you.

Using your information

Collecting information about you helps us to better understand what you need from us.
We use your information to:

  • Manage and improve our Website.
  • Personalise our services to you.
  • Process your orders.
  • Tell you about important changes to the Website and our services.
  • Manage surveys and questionnaires.
  • Check and verify your identity

We may share your personal information across Combat Stress internally, so we can provide you with relevant products and services.

Your personal information is safe with us and will never be released to companies outside Combat Stress.

We may use and share anonymised information outside Combat Stress. This would never include any personal information about you.

Marketing and research
If you agree, we may contact you for visitor research to help us improve our website.

Cookies
In order to comply with new rules, we classify the different types of cookies which we use on the Website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce (UK) and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.

What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise your device.

Persistent cookies - these cookies remain on your device for the period of time specified in the cookie. They are activated each time that you visit the website that created that particular cookie.

Session cookies - these cookies allow website operators to link your actions during a browser session. A browser session starts when you open the browser window and finishes when you close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Cookies used on the Website
A list of all the cookies used on the Website by category is set out below.

Strictly necessary cookies
These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.

These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you may need, like the ability to contact us via the website, cannot be provided.

Performance cookies
These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.

These cookies collect information about how you use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies an indiviudal visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

Functionality cookies
These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.

These cookies allow the Website to remember choices you make (such as your language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as contacting us, watching a video or commenting on a post / page. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Using browser settings to manage cookies
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

However, because cookies allow you to take advantage of some of the Website's essential features, we recommend you leave them turned on. For example, if you block or otherwise reject cookies you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any of our products and services that require you to Sign in. If you leave cookies turned on, remember to sign off when you finish using a shared computer.

Disclosing your information
We will never disclose your information to anyone outside Combat Stress except where we have your consent; where we are required or permitted to do so by law; to other companies who provide a service to us; or any successors in title to the charity.

Whenever we transfer personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken.

Other websites
The Website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

Accessing your information
To obtain a copy of the information we hold about you, write to: Chief Information Officer, Combat Stress, Tyrwhitt House, Oaklawn Road, Leatherhead, Surrey KT22 0BX enclosing a cheque or postal order for £10 payable to "Combat Stress Trading Limited". Please include your full name and address and any details to help us identify and locate your information. If any of the details are incorrect, let us know and we will amend them.

Changes to our policy
This policy replaces all previous versions and is correct as of December 2012. We reserve the right to change the policy at any time.

Contacting us
If you have any queries, please contact us at contactus@combatstress.org.uk.