This Policy sets out how Combat Stress promises to respect all personal data that you share with us, or that we get from other organisations. We intend to keep this data safe and we will not do anything you would not reasonably expect.
This policy applies to all information collected, both offline and online, the websites we operate and our use of post, emails, telephone calls and text messages for marketing purposes. It covers what we collect and why, what we do with the information, what we won’t do with the information, and what rights you have.
Who are ‘we’?
In this policy, whenever you see the words ‘we’, ‘us’ or ‘our’, it refers to Combat Stress and Combat Stress Trading Ltd.
The full legal information for each entity is:
Combat Stress and Combat Stress Trading Ltd are separate companies, each registered as a data controller in their own right.
Combat Stress Trading sells a range of goods and enters into corporate partnership arrangements; all of its profits are passed to Combat Stress.
Both of these companies are wholly owned and controlled by Combat Stress. Many of the staff who work for these two companies – including all the company directors – are Combat Stress employees, and the companies share many of the Combat Stress’ ‘head office’ functions such as marketing, legal and HR.
Combat Stress is a member of the Fundraising Regulator (www.fundraisingregulator.org.uk) and the Institute of Fundraising (www.institute-of-fundraising.org.uk).
Your acceptance of this policy, and our right to change it
By providing your information to us or by using our websites or social media pages, you consent to our collection and use of the information you provide in the ways set out in this policy. If you do not agree to this policy please do not use our sites, social media pages or provide your details to us.
If we make any significant changes in the way we treat your personal information we will make this clear on the Combat Stress website or by contacting you directly.
What information do we collect?
We will only ever collect the information we need and only share it within the organisation with those that need to know – including data that will be useful to help improve our provisions and communications with you. We collect:
You have the right to withhold requested information, however we may not be able to provide you with certain services if you do this.
It is our policy not to request donations or subscriptions, or accept product orders, from children under 18. If we are contacted by anyone under 18, before we collect data from them we will always ask them to:
Other people’s data
Some of the services we offer allow you to provide the personal data of other people (e.g. providing a friend’s name for event tickets you have purchased or tagging people on photos on social media). Before providing anyone else’s data please ensure they are happy for you to do so and under no circumstances must you make public another person’s home address, email address, or phone number without their permission.
Where we collect information about you from
We collect information in the following ways:
When you give it to us DIRECTLY
You may give us your information when you give a donation, purchase our products, register for an event or communicate with us. Sometimes when you support us, your information is collected by an organisation working for us (e.g. fundraising/marketing agencies), but we are responsible for your data at all times.
When you give it to us INDIRECTLY
When you give permission to OTHER ORGANISATIONS to share or it is available publicly
We may combine information you provide to us with information available from external sources. This will enable us to gain a better understanding of our supporters, improving our fundraising methods, products and services, and will help us to build a stronger relationship with you.
The information we get from other organisations may depend on your privacy settings or the responses you give, so you should regularly check them. This information comes from the following sources:
What do we do with the information we collect?
We will use the information you provide to:
Using your information for marketing
We only want to communicate with you by the method you prefer and send you information that may be of interest to you. Our marketing communications include information about our latest news, campaigns and lifesaving work.
With your consent, we will contact you to let you know about the progress we are making and to ask for donations or other support. Occasionally, we may include information from partner organisations or organisations who support us. We make it easy for you to tell us how you want us to communicate, in a way that suits you. Our forms have clear marketing preference questions and we include information on how to opt out when we send you marketing communications. If you don’t want to hear from us, we will respect your wishes.
You can change your preferences at any time but completing our consent form at www.combatstress.org.uk/consent. Alternatively, if you would like to discuss the communications you are receiving please call Supporter Care weekdays between 8.30am and 4.30pm on 01372 578151 or email email@example.com. Please allow 28 days for us to fully complete your request
If we contact you by email, every message we send will include a link to opt out of receiving future messages if you change your mind.
If you would like further information on how to record your communication preferences on the official register then please visit The Mailing Preference Service (mpsonline.org.uk), The Telephone Preference Service (tpsonline.org.uk) and the Fundraising Preference Service (www.fundraisingregulator.org.uk/the-fundraising-preference-service).
We will never sell your personal data, or share it with third parties for their marketing purposes.
Building profiles of supporters and targeting communications
Developing a better understanding of our opted-in supporters through their personal data allows us to fundraise more efficiently and make better decisions; ultimately, helping us to reach our goal of making sure veterans can tackle the past and take on the future.
We use profiling and screening techniques, including some automated techniques, such as postcode segmentation, to ensure communications are relevant and timely, and to provide an improved experience for our supporters. Profiling also allows us to concentrate our resources effectively, which donors regularly tell us is a key priority for them. We do this because it allows us to understand the background of the people who support us and helps us to make appropriate requests to supporters who may be able and willing to give more than they already do. Importantly, it enables us to raise more funds, sooner, and more cost-effectively, than we otherwise would.
When building a supporter profile, we may analyse the following: the history of your support to us, geographic, demographic and other information relating to you, in order to better understand your interests and preferences and contact you with the most relevant communications. In doing this, we may use additional information from third party sources when available. Such information is compiled using publicly available data.
Sharing your information
We will only share your information if:
- abide by the requirements of the Data Protection Act
- treat your information as carefully as we would
- only use the information for the purposes it was supplied (and not for their own purposes or the purposes of any other organisation)
- allow us to carry out checks to ensure they are doing all these things.
Storing your information
Information is stored by us on computers located in the UK. We may transfer the information to other offices and to other reputable third party organisations as explained above – they may be situated inside or outside the European Economic Area. We may also store information in paper files.
We place a great importance on the security of all personally identifiable information associated with our supporters, customers and users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal data under our control. For example, only authorised personnel are authorised to access user information and we use secure server software (SSL) to encrypt financial and personal information you input before it is sent to us. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur while it is under our control, we use our best efforts to try to prevent this.
Unfortunately, the transmission of data across the internet is not completely secure and whilst we do our best to try to protect the security of your information we cannot ensure or guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred.
We will keep your information only for as long as we need it to provide you with the goods, services or information you have required, to administer your relationship with us, to inform our research into the preferences of our supporters, to comply with the law, or to ensure we do not communicate with people that have asked us not to. When we no longer need information we will always dispose of it securely, using specialist companies if necessary to do this work for us.
The Data Protection Act 1998 gives you certain rights over your data and how we use it. These include:
If you wish to exercise any of these rights please contact the Chief Information Officer, Combat Stress, Tyrwhitt House, Oaklawn Road, Leatherhead, Surrey KT22 0BX. We do not charge for reasonable or proportionate requests. Please include your full name and address and any details to help us identify and locate your information.
For more information about your rights under the Data Protection Act go to the website of the Information Commissioner’s Office at http://ico.org.uk.
Combat Stress is not a ‘public authority’ as defined under the Freedom of Information Act and we will not therefore respond to requests for information made under this Act; using the funds generously donated to us by our supporters for such activities is not in accordance with our charitable purposes.
In order to comply with current rules, we classify the different types of cookies which we use on the website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce (UK) and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.
What is a cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise your device.
Persistent cookies - these cookies remain on your device for the period of time specified in the cookie. They are activated each time that you visit the website that created that particular cookie.
Session cookies - these cookies allow website operators to link your actions during a browser session. A browser session starts when you open the browser window and finishes when you close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.
Cookies used on the website
A list of all the cookies used on the website by category is set out below.
Strictly necessary cookies - These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you may need, like the ability to contact us via the website, cannot be provided.
Performance cookies - These cookies collect anonymous information on the pages visited. By using the website, you agree that we can place these types of cookies on your device.
These cookies collect information about how you use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies an individual visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works.
Functionality cookies - These cookies remember choices you make to improve your experience. By using the website, you agree that we can place these types of cookies on your device.
These cookies allow the website to remember choices you make (such as your language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as contacting us, watching a video or commenting on a post / page. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Using browser settings to manage cookies - The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.